At PlaySmart UK, we pride ourselves on our customer care and after sales service. It is a massive part of our company ethos and we are passionately committed to ensuring the delivery of your project to the highest possible standard. We offer a ’No Quibble Guarantee’ to get things absolutely right, so as long as you do your bit to ensure the products are looked after, we will happily put them right if there is a problem.

To find out how to do that, and to explain all about our service, we have put together a series of 7 short videos. Please take a look and get in touch if you have any comments, feedback, questions or queries?

Step One: Service and Attention

At PlaySmart UK, we’ll support and guide you all the way through a project, as much as you need!

Step Two: Scheduling

Scheduling… Calendar mix-ups… UK weather… These things can all impact or impede the process of a job but we will ALWAYS be as flexible as we can!

Step Three: Communication is Key

We know and recognise the importance of consistent, clear, and cohesive communication when it comes to keeping our clients happy!

Step Four: Information Needed

We take the utmost pride in delivering you excellent service and the highest possible quality but we do have a process – please bear with it!

Step Five: Ground Types

Delivering the best possible outcome is always our priority but there’s no one-size-fits-all approach to safety!

Step Six: Completion Packs

Our relationships with you – our clients – means everything to us! That’s why we personalise your experience with us as much as possible.

Step Seven: No Quibble Guarantee

Our ‘No Quibble Guarantee’ means that we’re more than happy to help if anything goes awry. Please watch our video checklist so that you can be 100% sure that you qualify!